1. What you purchase

Monthly VIP is a one-time purchase of one calendar month of access to Chapters 2–10, including all 50 collectible character discoveries, pronunciation, phrases, examples, and structure notes. It does not renew automatically. The current base price is US$0.70; Paddle shows the final total, including any applicable tax, before you pay.

2. When to contact us

Please contact us promptly if you experience a duplicate or unauthorised charge, VIP access is not delivered after a confirmed payment, the purchased features are materially unavailable or not as described, or you believe you have a statutory cancellation or refund right.

3. Eligibility

Eligibility depends on the reason for the request, product use, transaction date, and the law where you live. Paddle’s current policy includes country-specific withdrawal periods and may consider discretionary requests submitted within 14 days of a transaction. Immediate access to or use of digital content may affect withdrawal rights where permitted by law. Faulty, materially misdescribed, or undelivered access remains subject to applicable consumer protections.

See the complete Paddle Refund Policy for current global and country-specific rules.

4. How to request a refund

• Use the receipt or order-support link in the email Paddle sent after purchase;
• visit Paddle Buyer Support and choose the refund option; or
• email [email protected] with your account email, purchase date, reason, and Paddle transaction or receipt reference. Do not email card details.

5. Processing

Paddle verifies eligibility and issues approved refunds to the original payment method where possible. Timing depends on approval and the payment provider. We do not ask buyers to accept an off-platform repayment in place of a Paddle refund.

6. Effect of a refund

When a purchase is fully refunded, the corresponding paid access may be removed or adjusted. Chargebacks or payment reversals may temporarily suspend the associated access while the transaction is reviewed. Learning content that is explicitly free remains available subject to the Terms of Service.

7. Need help first?

If a technical problem is preventing VIP activation, contact us before filing a dispute. We can investigate the business order and Paddle transaction and may be able to restore access quickly.